United Built Homes
United Built Homes (UBH) is a build-on-your-land custom builder, not a subdivision builder — a different model than most builders we profile. This research also corrects a stale, likely-inaccurate quick-move-in figure that was on this page before this rebuild. Built from UBH's own site, BBB records, and trade-press reporting — not a field visit yet. See exactly what we've verified below.
| Detail | What we found | Source |
|---|---|---|
| Business model | Build-on-your-land (BOYL) custom builder — UBH builds on land the buyer already owns or is acquiring, not in planned subdivisions. No named communities, no per-community pricing to compare, unlike most builders we track. | (V) 🟢 |
| Corporate structure | Founded 1958 (originally a lumberyard in Shreveport, LA); HQ in Springdale, AR. Privately held, family-owned through United Holding Co., which also owns United Bank. Chairman Don Pitts joined in 1960 and became controlling owner in 1988; two sons are now in leadership. | (V) 🟢 |
| Central Texas presence | Design center at 3590 Greenlawn Blvd, Suite 100, Round Rock, TX. Stated service area covers 15 counties including Travis, Williamson, Hays, Bastrop, Burnet, and Caldwell. | (V) 🟢 |
| Priority-corridor status | Contradictory on UBH's own site: its Round Rock/Austin design-center page lists Hays County and names Kyle and San Marcos in its service area, but the dedicated location pages for Kyle, Buda, and San Marcos each say "Sorry, we don't currently offer services in this area." We could not resolve which is current — flagged as unconfirmed rather than assumed either way. | (V) 🟡 |
| BBB record | A+ rating, accredited (Round Rock/TX profile since 2012; Springdale/AR corporate profile since 2005). Corporate profile shows 6 complaints in the last 3 years, 5 answered — pattern includes incomplete work (paint, electrical, grading) and slow warranty response. | (V) 🟢 |
| Secondary complaint pattern | ComplaintsBoard.com shows a 1.6/5 aggregate across 31 self-reported complaints (84% marked unresolved by the complainant), with recurring workmanship, warranty-response, and project-delay themes spanning roughly 2009–2023. This is a self-selected sample, not a survey — treated as directional evidence of a longstanding pattern, not a statistic. | (O) 🟡 |
| Litigation | A civil case, Limon et al v. United Built Homes, LLC et al, appears in court-record indexes. We could not retrieve the filing details (allegations, jurisdiction, status) during this pass — noted as found but unverified, not characterized further. | (BC) 🟠 |
| Financing | Genuine in-house lender: United Built Homes, L.L.C. itself holds NMLS #39943, licensed in TX/AR/LA/MS/MO/OK — not a broker relationship. One-time-close construction-to-permanent loan; land equity can count toward down payment. | (V) 🟢 |
| Tracked incentive | $10,000 cash back, no mortgage payments in year one, interest begins accruing month 11 — confirmed live on UBH's current promo page. Our tracker's "flex cash" label was not found verbatim on UBH's own site as of this pass; treat as informal shorthand rather than confirmed builder branding. | (V) 🟢 |
| Warranty | Builder-stated: 10-year limited structural, 2-year mechanical, 1-year workmanship, plus extended manufacturer coverage on roofing/siding/windows. Whether the structural warranty is self-administered by UBH or backed by a third-party warranty company (e.g. 2-10) is not stated on UBH's site and unconfirmed by us. | (BC) 🟠 |
Most builders we profile develop planned subdivisions with named communities, model homes, and per-community starting prices — that's the comparison table you'll see on other profiles. UBH doesn't fit that model: it builds custom homes on land the buyer already owns or is separately acquiring, mostly outside city limits on acreage and rural land. There's no list of communities to publish here, and no quick-move-in inventory that we could find anywhere on UBH's site for any Texas market. If you're comparing UBH against a subdivision builder, you're comparing two different products — land-plus-custom-build versus a finished lot in a planned community — not just two price tags.
UBH's Round Rock design center states a 15-county Central Texas service area (Bastrop, Bell, Blanco, Burnet, Caldwell, Coryell, Fayette, Hays, Lampasas, Lee, Llano, Milam, Mills, San Saba, Travis, and Williamson). Hays County is where New Home Dispatch's South Austin/Kyle/Buda/San Marcos priority corridor sits — but as noted in the Snapshot above, UBH's own town-specific pages for Kyle, Buda, and San Marcos each currently say service isn't offered there, directly contradicting the broader county-level claim. A buyer in that corridor should confirm directly with the Round Rock design center before assuming UBH can build on their land.
UBH's 1958 founding, Springdale, AR headquarters, and family ownership through United Holding Co. (trade press). The Round Rock, TX design center address and its stated 15-county service area, cross-checked against UBH's own site and its BBB profile. The BBB A+ rating and accreditation dates, pulled directly from BBB's own site. The current $10,000 cash-back/deferred-payment terms, read directly from UBH's live promo page. That the "41 quick move-in homes" figure previously on this page traced to a dead link and an Arkansas town of the same name, not an active Texas listing.
Whether UBH's structural warranty is self-administered or backed by a third-party warranty company. Whether "flex cash" is UBH's own branding for its cash-back program (not found verbatim on the current site). The ComplaintsBoard.com complaint pattern, which is a self-selected sample rather than a controlled survey.
Construction quality and jobsite practices firsthand — no field visit yet. The substance of the Limon v. United Built Homes litigation. Whether Kyle, Buda, or San Marcos service is actually available today — UBH's own site disagrees with itself. Any captive or preferred title company relationship.
UBH's tracked incentive appears in the live widget below, pulled directly from the same Incentive Tracker data behind the Hot Sheet. For how this figure compares against other Austin-area builders, use the tools below.
| Date | Location | Notes |
|---|---|---|
| — | — | No New Home Dispatch field visit yet. This section will populate once a visit or direct outreach to the Round Rock design center is completed. |
UBH's stated service area includes Hays County, part of New Home Dispatch's South Austin/Kyle/Buda/San Marcos priority corridor — but UBH's own town-level pages for Kyle, Buda, and San Marcos say service isn't currently offered there, so we're not counting this as confirmed corridor coverage. The remaining stated counties (Travis, Williamson, Bastrop, Burnet, Caldwell, Bell, Blanco, Coryell, Fayette, Lampasas, Lee, Llano, Milam, Mills, San Saba) sit across the wider Central Texas region, consistent with a build-on-your-land model rather than a fixed set of subdivisions.
Advantage: a genuinely long operating history (67+ years), an A+ BBB accreditation, and real in-house financing — UBH itself is the licensed lender, not a broker — plus a Central Texas design center in Round Rock offering a currently-live $10,000 cash-back program.
Limitation: UBH's build-on-your-land model means there's no community or pricing table to compare against subdivision builders; its own site contradicts itself on whether the South Austin priority corridor (Kyle, Buda, San Marcos) is actually served; a longstanding self-reported complaint pattern around workmanship and warranty response exists alongside the strong BBB score; and an identified lawsuit remains unverified. This page also previously carried an inaccurate quick-move-in count, now corrected.
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